Privacy policy

Last Updated: 16 October 2026

1. Overview

This Privacy Policy describes how Lilavyn.com("we", "us", or "our") collects, uses, protects, and discloses your personal information when you visit, interact with, or make a purchase from our website.

Lilavyn.com is an independently operated e-commerce store powered by Shopify. We are committed to protecting your personal information and respecting your privacy.

By using our website, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

We collect personal information that is necessary to provide our services, process orders, and improve your shopping experience.

Information You Provide

We may collect:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Customer service communications

Payment Information

Payments are processed securely through Shopify Payments and trusted third-party payment providers.

We do not store or have access to your complete credit card or debit card information.

Your payment information is handled according to the privacy policies and security practices of the applicable payment provider.

Automatically Collected Data

When you visit our website, we may automatically collect certain information, including:

• IP address
• Device type
• Browser information
• Operating system
• Time zone
• Pages viewed
• Website interactions
• Referral sources

This information may be collected through cookies, log files, pixels, and similar tracking technologies.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Processing and fulfilling orders
• Confirming purchases and providing order updates
• Arranging shipping and delivery
• Providing customer support
• Managing returns and refunds
• Detecting and preventing fraud or security risks
• Improving website functionality and customer experience
• Analyzing website performance

Where permitted by law, we may also use your information for marketing communications, promotions, and advertising activities. You may unsubscribe from marketing emails at any time.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate, maintain, and improve our website.

These technologies may include:

Essential Cookies

Required for basic website functions, including shopping cart, checkout, and account features.

Analytics Cookies

Used to understand how visitors use our website and improve website performance.

Advertising Cookies

Used to measure advertising effectiveness and provide more relevant advertisements based on browsing activity.

We may use services such as Google Ads, Google Analytics, Pinterest, and other advertising platforms.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Sharing of Personal Information

We do not sell your personal information for monetary compensation.

We may share your information with trusted third parties necessary to operate our business, including:

Shopify

Provides our e-commerce platform, website infrastructure, checkout, and order management services.

Payment Processors

Process secure payment transactions.

Shipping and Fulfillment Partners

Assist with order processing, shipping, and delivery.

Analytics and Advertising Providers

Help us understand customer behavior, measure advertising performance, and provide relevant advertisements.

These providers may collect information according to their own privacy policies.

Legal Requirements

We may disclose information when required by law, regulation, legal process, or government request.

6. Data Transfers

Your personal information may be processed and stored in countries where we or our service providers operate, including the United States.

We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Opt out of certain advertising or data sharing activities where applicable

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about personal data collection and request deletion of personal information.

To exercise your privacy rights, please contact us using the information below.

8. Data Retention and Security

We retain your personal information only for as long as necessary to:

• Fulfill customer orders
• Provide customer support
• Maintain business records
• Prevent fraud
• Comply with legal obligations

We use reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no online transmission method or storage system can be guaranteed to be completely secure.

9. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

United Kingdom customer information

How we use personal information

We use information you provide to process and support orders, communicate with you, prevent fraud, comply with legal duties and manage this store. Depending on how you use the store, this may include contact and delivery details, order information, communications and technical information needed for site operation. Payment details are handled through the payment services offered at checkout.

Where applicable, processing relies on performing our contract with you, compliance with legal obligations, legitimate interests such as security, or your consent where required. We share information with service providers only as needed for the relevant service or legal duty, and retain it for the purposes for which it is needed and for applicable legal requirements. Appropriate safeguards are required for restricted international transfers.

Cookies and optional communications

Essential storage may be needed to operate the store. Where consent is required for optional cookies or similar technologies, you can choose whether to consent and withdraw your consent. Newsletter subscription is optional, and you can unsubscribe using the message link or by contacting us.

Your data rights

Subject to applicable conditions, you may request access, correction, erasure, restriction or portability of your personal information, object to certain processing, and withdraw consent without affecting earlier lawful processing. Contact us using the details below so we can identify and handle your request.

For the United Kingdom, UK GDPR and the Data Protection Act 2018 apply. You may complain to the Information Commissioner’s Office at the ICO complaints service.